WIKI:How to monitor 'Services' in devices?

Monitors changes in the size of a folder and also triggers the alert when the specified conditions are met .

Step [1]: To set Monitoring, Go to ITSM → Configuration Templates ->Profiles.

Step [2] : choose a profile of you device and if the profile does not exists create new profile and continue .

Step [3] : Follow below options,

  • Add Monitoring Column by Clicking “Add a Profile Section “ -> Monitoring
  • Go to Monitoring tab -> “Add Monitoring “ and Enter the Name for monitoring and its Description in their respective fields.

Step [4] : Go to “General Tab “ , configure alert settings as below,

  • Choose desired action from “ the trigger an alert if “ drop down
    • Any of the conditions are met - when any of the condition that you have mentioned is met
    • All of the conditions are met - when all of the conditions that you have mentioned are met
  • Apply the custom alert created for the monitoring using “Use Alert Setting. Example : Services.
  • The remedy action for the triggered alert can be set by technician by either opting to "Take no action" or choose run below procedure for fix using 'Auto remediation alert'.
    • Take no action - No remedy action are defined for the triggered alert .
    • Run Below Procedure - Assign procedure as a remedy for the triggered alert by entering the name in the respective field.Example : Clean Up Downloads folder in all User Accounts .

Step [5] : After configuring General tab ,Go to “Condition Tab “ : To add condition for monitoring the service in devices follow below steps,

  • Click " Add Condition " and select Service .
  • Enter service name - Enter the any service name that you would like to monitor .Example Parameter = CesmAgentService
  • Set the conditions
    • Is Running - The alert is triggered when the service is running state
    • Is Not Running - The alert is triggered when the service is not running. Condition = Is Not Running

Step [6]]: Submit the parameters by clicking ‘Create’ button

Step [7]: Click ‘Save’ button

Step [8]: Go to Devices -> Device List.

Step [9]: Select a Device. Go to Manage Profiles -> Add profiles -> select a profile name and click ‘Save’ icon.