WIKI: How to 'Monitoring' the Ping in device?

Step [1]: To set Monitoring, Go to ITSM → Configuration Templates ->Profiles.

Step [2] : choose profile of your device and if the profile does not exists create new one . Example : Monitor Processes.

Step [3] : Follow below options,

  • Add Monitoring Column by Clicking “Add a Profile Section “ -> Monitoring
  • Go to Monitoring tab -> “Add Monitoring “ and Enter the Name for monitoring and its Description in their respective fields.

Step [4] : Go to “General Tab “ , configure alert settings as below,

  • Choose desired action from “ the trigger an alert if “ drop down
    • Any of the conditions are met - when any of the condition that you have mentioned is met
    • All of the conditions are met - when all of the conditions that you have mentioned are met
  • Apply the custom alert created for the monitoring using “Use Alert Setting. Example : Ping
  • The remedy action for the triggered alert can be set by technician by either opting to "Take no action" or choose run below procedure for fix using 'Auto remediation alert'.
    • Take no action - No remedy action are defined for the triggered alert .
    • Run Below Procedure - Assign procedure as a remedy for the triggered alert by entering

Step [5] : After configuring General tab ,Go to “Condition Tab “ : To add condition for monitoring the ping in devices follow below steps,

  • Click " Add Condition " and select Ping .
  • Enter Host name. Example :
  • Set the conditions
    • Is Down - when the system is going down , the alert will be triggered.
    • Is Online - When the system is going Online , the alert will be triggered.
    • During - Define the time limit . Example : 5 mins /5 sec

Step [6] : Click ‘Create’ and the monitoring parameters will be listed.

Step [7] : Click ‘Save’ to apply changes.

Step [8]: Go to Devices -> Device List .

Step [9]: Select a Device . Go to Manage Profiles -> Add profiles -> select a profile name and save .