** Supported Variables, which are the variable for dynamic values based on the needs of the ticket change. Example, %{ticket.numer} is the variable to hold the particular ticket number.
Ensure you would have a system message that “Canned response added successfully” with background of green color span
Step [5]: Select ‘Tickets’ from ‘Tickets’ tab menu
Step [6]: Enter the ticket number into the Search box and Click the ‘Search’ button. Example, 1350
Step [8]: Click ‘Response’ field and Choose the preferred canned response from the drop-down. Example, Ticket Status Update On Demand.
Step [9]: Click the button ‘Post Reply’
Ensure the body of the Canned Response is loaded there in the Text-Area. You can repeat choosing Responses you would like to combine more than one Response.
Uncheck the Attachments you would like to not use it with the response now.
Ensure you receive system response after posting the reply. the response message would be 'Reply posted successfully' with green color background span.