Hello,
Please refer below wiki topics for Comodo ONE September release,
IT and Security Manager
How to restrict permissions of technician users for device management
https://wiki.comodo.com/frontend/web/topic/how-to-restrict-permissions-of-technician-users-for-device-management
How to restrict customer company access to technician
https://wiki.comodo.com/frontend/web/topic/how-to-restrict-customer-company-access-to-technician
Service Desk
How to include email addresses in the cc filed and post reply in the ticket
https://wiki.comodo.com/frontend/web/topic/how-to-include-email-addresses-in-the-cc-field-and-post-reply-in-the-ticket
How to customize column headers for user lists
https://wiki.comodo.com/frontend/web/topic/how-to-customize-column-headers-for-user-lists
How to get customized scheduled ticket report
https://wiki.comodo.com/frontend/web/topic/how-to-get-customized-scheduled-ticket-report
How to configure outgoing email address based on organization
https://wiki.comodo.com/frontend/web/topic/how-to-configure-outgoing-email-address-based-on-organization
Thanks
Kannan