Itarian development team is now creating a dedicated “Third Party Integration Team” where we will be integrating as many third party products/services as you guys want, as well as provide an API/SDK framework for anyone else to integrate their products/services into Itarian.
Please respond to this post by telling us which products/services you want integrated into our beloved Itarian Platform.
We will collect all these and then put it to vote so that we can decide on the priorities of it.
Here is an initial list we know of so far: (PLEASE ADD MORE)
Category
Products
Backup&Storage
Acronis (the full volume pricing model, not the capped storage currently available)
Cloudberry
Google Drive
Urbackup
Datto
idrive
Softlayer(IBM Cloud)
Altaro
Code 42 CrashPlan
Veam
BackBlaze
Comet Backup
Wasabi
Document Management
Warranty Master
Microsoft Sharepoint
Office 365
Google Drive
IT Glue
Zapier
Centrestack
Passportal
siPortal / IT Portal
Payment&Accounting
Paypal
Google Checkout
Stripe
Square
Xero Accounting
IRIS KashFlow
Quickbooks
Freshbooks
Security
ESET
Norton
Kaspersky
Webroot
Log360
Windows Defender Advanced Threat Protection
Bitdefender
Office Productivity
Uniquity
Chocolatey
Communication
Slack
Mattermost
Wire
Desktop & Mobile Device Management
Manage Engine
Network Performance
Manage Engine
OpManager
Site24*7
Application Manager
Reporting
BrightGauge
Sharepoint Manager Plus
ConnectSMART
RecoveryManager Plus
O365 Manager Plus
File Audit Plus
Exchange Reporter Plus
CRM
Repairshopr
Prosperworks
CommitCRM
Zoho CRM
Network Monitoring
PRTG
AlarmsOne
OpUtils
Network Configuration Manager
NetFlow Analyzer
IT Help Desk&Business Management Platform & Asset Management
siPortal/IT Portal. I believe it to be a superior product to IT Glue based on my experience. I also believe there are others on C1/Itarian that use it as well. They have an open API so it would seemingly be "easier" to get integrated. I've been able create my own (albeit limited) integration with Lansweeper and siPortal relatively easily just with a powershell script.
Asset Management
Lansweeper. I suppose I'd say I'd like to see the discovery capabilities of Lansweeper become part of ITarian, though having an integration to ITarian to supplement before that happens would be great. Specifically its very good at discovering devices, software, licensing for audits, Active Directory...etc. Having those types of features in ITarian would be priceless. The network discovery beta just released is at least a start.
CRM
Zoho CRM. I'd say any of the products in Zoho One suite would be great, of which you have a few listed.
You already have it listed but +1 for Trello! I use it constantly.
Some security vendors who are offering mobile threat defense would also be at least interesting naming BETTER and Lookout. Also Integration of Comodo CCS into Windows Defender Advanced Threat Protection would be something that would be great. Windows Defender lacks a security solution for macos but is offering a third Party integration.
This sound like a great idea with integrated services! BUT
We would want prioritize full “Multi Tenant” support. Have been waiting over a year now for it now.
As long as the customers can see ALL users in the portal it’s a “NO-GO” solution.
I saw that there are coming enhancements regarding the license management in the next update. Good!
I would like to a bit of Malwarebytes integration. If nothing else, the ability to see the logs. It’d be great to be able to view the results of scheduled scans.
What kind of integration from Malwarebytes would you wish to have? Please tell us more.
We’ve created a request for the Log reports for Scheduled scans.
We’ll get back to you the soonest on that one once an update is available.
Integration request with WhatsApp for business, https://www.whatsapp.com/business.
They have an API that can be used on SD to automate case creation via mobile phone, It can automate case from a customer by providing Customer #ID and issue.
Our product management team is aware of your request and is working to prioritize it with the others received. We will notify you for any updates regarding this request and its timeline once it is prioritized on the road-map for a delivery.
Just curious if this is something ITarian is serious about? or just keeping our interest piqued. Is there still an "dedicated ‘Third Party Integration Team’? Is there ANY progress? Any other integrations besides Acronis? I got excited with @melih’s post in February, but am looking forward to real commitments from ITarian.
Full Integration with CRMs would be great but a big task. What about some simple stuff like being able to direct help requests out of the Itarian system into an existing system. It would make the communication client more useful for those of us who have not moved helpdesk to Itarian.
It makes little sense that Itarian would move slowly on integration purposely. Surely, the potential for Itarian’s financial growth lies in partner sales. Am I reading the plan incorrectly?
