Ability to Merge/Create Child Tickets

1

Specifically, I would like to see a ‘Merge Ticket’ option.

Say there’s multiple tickets referencing the same thing, it would be great to merge all of those into one ticket, or at least be able to attach multiple tickets to one as a “child” ticket.

2

Hi @Connors33,

Thanks for your feature request. We have created a support ticket to analyze the request.

Kind Regards,
PremJk

3

Hi @PremJkumar and @Connors33
We’ve been requesting this feature for over 6 years, if you search on the forum. Unfortunately, there’s little or no development on Service Desk for new features

Eg https://forum.itarian.com/forum/products/service-desk/5485-combine-merge-tickets

https://forum.itarian.com/forum/products/service-desk/21770-two-feature-request-s

4

@nct You are correct. I don’t have any hope for further development on the Service Desk side.

5

Hi @Connors33, @nct ,

Thank you very much for pointing this out. We are working on the new features for Service Desk. We will inform you of the timeline.

Best Regards,
Cakil