We have seen that recently the ITSM patch management service is upgrading TeamViewer Host package for the full version of Teamviewer.
“TeamViewer 13” is NOT the same as “TeamViewer 13 Host”
Also because Teamviewer can be licensed by version you shouldnt just patch using a wildcard ie patch “Teamviewer *”
Because of this i can no longer use the C1 patch management. You do not provide a way to easily select or deselect all applications. I would like to patch all applications except for X or patch applications by category, ie patch “Remote Access” utilities.
Good day. We were informed by our development team that the issue with TeamViewer 13 and TeamViewer 13 Host has been resolved. Now the team viewer setup software won’t merge and update with Team Viewer Host on patch portal. Thank you
What you did: Both a scheduled 3rd party patch for all applications or a manual ‘Install Patches’ for FileZilla 3.34.0
What actually happened or you actually saw: Comodo tries to patch the software, but it returns with the error:
Script runner exited normally but exit code is -737, Operation probably not completed for FileZilla Client3.34.0 3. What you expected to happen or see: Filezlla patched to the newest version
Whether you can make the problem happen again, and if so exact steps to make it happen: Pretty much any desktop with an older version of FileZilla will not patch via Comodo. I’ve encountered ones at 3.30, 3.31, and 3.34 with the issue so far. All update fine if I start Filezilla manually and run their update option.
Any other information (eg your guess regarding the cause, with reasons): I did find the cause, and it’s our anti-virus blocking the software because the version Comodo is installing has FusionCore bundled with it, so it’s essentially classifying it as a PUP. My suggestion would be for Comodo to be set to use the non-bundled version: https://filezilla-project.org/download.php?show_all=1
Thanks! You have a great product, much higher success patching software than our previous utility.
More fun with patch management, this time it is indicating that my machines arent patched when they are.
Attachment 1 shows a PC needing patches.
Attachment 2 shows that the PC is fully patched from within the C1 console, manually refreshing the data makes no change.
Attachment 3 is on the PC showing that all patches have been installed and there is nothing outstanding.
Please make resolving the issues with the patch management a priority, ive never had it work properly for more than a couple of weeks, as we all know patching systems is a crucial step in securing an endpoint.
We will also create a support ticket for your case to have the issue investigated as soon as possible. We will reach you via email for additional details in resolving this issue.
I’ve got a different problem. Patches were failing with error code 0x80070002. Tried a few different troubleshooting steps but patches only installed after I uninstalled CCC and CCS.
Thanks for reporting your case, we want to further investigate the issue and support team will get in touch with you via email.
Rest assured that we`ll do our best to help you on this.
We appreciate your patience and understanding on this matter.
Hello @dgaunky_spartan
We would like to investigate the situation that you encountered with the Patch Management. We created a support ticket to address your concern so please feel free to reply at your convenience.
Same issue here! Apparently the devices get notified that there is an update installed that demand a reboot, even though 0 patches installed successfully and 0 patches failed…?
Message looks like this.
