Hello @jlbreaux
We have escalated this issue to our database maintainers to check what happened with your account.
We will offer an update on this matter as soon as possible.
Hi all,
A. The bug/issue
Install on redhat not working
- What you did: Attempted to install Agent using:
wget https://patch.comodo.com/agents/patch_agent.sh -O /tmp/patch_agent.sh --quiet
sudo chmod 755 /tmp/patch_agent.sh
sudo /tmp/patch_agent.sh -- -u agent_xxx -p xxx -c xxx -s patch.comodo.com
- What actually happened or you actually saw:
All good
System: RpmBased 64 bit
Python 2.7.5
Python is installed. python: /usr/bin/python /usr/bin/python2.7 /usr/lib/python2.7 /usr/lib64/python2.7 /etc/python /usr/include/python2.7 /usr/share/man/man1/python.1.gz
Variables passed to the script:
Username: xxx
Password: xxx
Server Hostname: patch.comodo.com
Customer: xxx
Command executing: ./install -u xxx -p xxx -s patch.comodo.com -c xxx
RHEL VERSION is
Moved daemon to init.d
Added daemon to startup.
Checking run levels.
Error(s):
- Failure when installing agent. See /opt/Comodo/agent_install_failure.log for details.
- What you expected to happen or see: Something successful!
- Whether you can make the problem happen again, and if so exact steps to make it happen:
Off additional AWS Instances in this area the same problems occuring. - Any other information (eg your guess regarding the cause, with reasons): unknown
B. Files appended. (Please zip unless screenshots)
- Screenshots of UI bugs: N/A
- Error log: /opt/Comodo/agent_install_failure.log
2016-10-05 11:22:06.324292 : Could not check agent run levels.
2016-10-05 11:22:06.325838 : Traceback (most recent call last):
File "./install", line 849, in install
self._rpm_check_run_levels()
File "./install", line 759, in _rpm_check_run_levels
raise Exception("Could not check agent run levels.")
Exception: Could not check agent run levels.
Kernal: 3.10.0-327.18.2.el7.x86_64
Any ideas?
Regards,
Sean
Hello @AWS-Team
We might be dealing with a compatibility issue here. PM agent checks the distro names. So, if the result of command “more /etc/lsb-release” contains one of the followings, then the agent can be installed.
- RPM distros: Fedora, CentOS, CentOS Linux, Red Hat, Red Hat Enterprise Linux server
- Debian distros: Debian, Ubuntu, Linuxmint
If possible please provide the results of the command “more /etc/lsb-release”.
Hello Matthew,
# cat /etc/redhat-release
Red Hat Enterprise Linux Server release 7.2 (Maipo)
Does that help ?
lsb-release is not available.
Hello @AWS-Team ,
We have contacted you by email and escalated the issue. As soon as we have any updates, we will immediately get back to you! Thank you for the feedback.
Hi all, I have another bug:
A. The bug/issue
Install on debian not working
- What you did: Attempted to install Agent using:
Code:
wget https://patch.comodo.com/agents/patch_agent.sh -O /tmp/patch_agent.sh --quiet sudo chmod 755 /tmp/patch_agent.sh sudo /tmp/patch_agent.sh – -u agent_xxx -p xxx -c xxx -s patch.comodo.com - What actually happened or you actually saw:
Code:
All good System: DebianBased 64 bit Python 2.7.9 Python is installed. python: /usr/bin/python3.4 /usr/bin/python3.4m /usr/bin/python2.7 /usr/bin/python /usr/lib/python3.4 /usr/lib/python2.7 /etc/python3.4 /etc/python2.7 /etc/python /usr/local/lib/python3.4 /usr/local/lib/python2.7 /usr/share/python /usr/share/man/man1/python.1.gz Variables passed to the script: Username: xxx Password: xxx Server Hostname: patch.comodo.com Customer: xxx Command executing: ./install -u xxx -p xxx -s patch.comodo.com -c xxx Error(s): - (‘The read operation timed out’,) - What you expected to happen or see: Something successful!
- Whether you can make the problem happen again, and if so exact steps to make it happen:
Off additional AWS Instances in this area the same problems occuring. - Any other information (eg your guess regarding the cause, with reasons): unknown
B. Files appended. (Please zip unless screenshots)
- Screenshots of UI bugs: N/A
- Error log: Unknown
cat /etc/debian_version - 8.3
Kernal: 3.16.0-4-amd64
Any ideas?
Regards,
Sean
Hello @AWS-Team ,
Thank you for the feedback! We will have to escalate the issue in order to get a better idea of what went wrong there. We have contacted you by email regarding this and we will get back to you with updates as soon as we have them!
hello,
i have issues installing the client on linux
A. The bug/issue
Install on centos not working
- What you did:
wget https://patch.comodo.com/agents/patch_agent.sh
./patch_agent.sh – -u agent_xxx -p xxx-c xxx -s patch.comodo.com
- What actually happened or you actually saw:
All good
System: RpmBased 64 bit
Python 2.6.6
Python is installed. python: /usr/bin/python2.6 /usr/bin/python /usr/lib/python2.6 /usr/lib64/python2.6 /usr/include/python2.6 /usr/share/man/man1/python.1.gz
Variables passed to the script:
Username: agent_xxx
Password: xxx
Server Hostname: patch.comodo.com
Customer: xxx
Command executing: ./install -u agent_xxx -p xxx-s patch.comodo.com -c xxx
RHEL VERSION is 6
Error(s):
- Failed to reach: “patch.comodo.com”
-
What you expected to happen or see: to install the agent successfully
-
Whether you can make the problem happen again, and if so exact steps to make it happen:
it happens every single time -
Any other information (eg your guess regarding the cause, with reasons):
unknown
Any ideas?
best regards,
Marco
Hello @marco1 ,
A support ticket has been created for this bug/issue. We will have our development team look into this.
Thank you for your patience.
Hello @Joners
Indeed the issue with the non-English OS patches has been resolved in the last C1 platform update (May 27).
In your attached image, when did that line started to appear?
Hi @Joners ,
Thank you for reporting this case, we will further investigate this issue and we will get back to you as soon as possible through email.
Hi @Joners ,
This case regarding ITSM listing non English patches has been escalated to the developers for further investigation and we will reach back to you with updates as soon as possible.
Hi,
We cannot access the Patch Mgmt section since 10/15 days.
We get a 404 from nginx.
A. The bug/issue
- Menu Applications/Patch Management (NOT the one under ITSM)
- The page loads for a while, nothing happens
- It used to show the patch situation, but then it shows a 404 page issued by nginx
(see attachment)
Hello @tecnico1 ,
Thank you for letting us know on the other hand we are aware of the situation and we are working very hard to resolve this as quickly as possible.
I will also create a support ticket for this to keep you updated.
We will get in touch with you shortly via email.
Thank you.
Regards,
Jay
@Joners ,
This issue should have been resolved by our previous releases. We will assist you in having this issue reviewed once more. Thank you for reporting this
Still seeing foreign language patches in the ITSM patch management.
Actualización para Windows 10 Version 1607 para sistemas basados en x64 (KB4023057)
Id created a monitor to watch a windows service to see if it was up or down, the monitor was added to a profile and given a custom alert. I removed the monitor from the profile as it didnt really work properly, it was detecting when a service is shutdown when a system is rebooted and threw an alert.
I still however get alert messages from Comodo…
Hello @Joners
Regarding your issue about wrong language listing, we already updated the ticket you have with us.
We will send you an email again once we have an update on your ticket as soon as possible.
For “removed monitoring” alert, support team will get in touch with you via email for further investigation.
Regards,
Jay.
Still on my list:
I believe that’s four different language groups represented there.
Hello @PromptCare,
We have alerted our development team with regard to this case “ITSM patches listed in the wrong language” and have forwarded the list that you’ve sent.
We will reach back to you as soon as updates are available.
Thank you for your patience.