@smartcloud
As of this post, is the status of Windows Update for the endpoint, ‘TMISBS01’, still the same?
uh?
Yes. I am supposed to expect taht something change in the 9 or so hours since I posted and you responded?
I am confused.
Hello @smartcloud,
We have alerted our development team regarding on your reported issue about the inconsistency between ITSM PM and device. We also saw your other post with the same issue here.
We will be sending you an email shortly to keep you updated on this issue.
Thank you for your patience on this matter.
Hi @smartcloud ,
Development team has been working on the issue and a message has been sent to you in order to provide details.
Thanks,
Merve
Hello @gluba
We would like to assist you with your concern based on what you have observed in the Patch Management. Please reply to the support ticket we created in your behalf.
Make a script to retrieve this information.
let me know when its ready.
We have sent a special procedure via support email. Please execute the procedure twice and give us an update when you have completed the process.
Great.
Will run it as soon as I can.
Did not work.
Collecting CCS Logs ******* Copying CCS Dump CCS Dump file copied Copying CCS Data Copying CCS Logs CCS logs file copied Copying CCS Logs Backup CCS Logs Backup file copied Copying Administrative Backup Administrative Backup files copied Registry logs Creatings Registry logs created ***** Collecting CCC Logs *********** copying cdm.db Copied cdm.db copyingcdm.db.bck Copiedcdm.db.bck copyingrmm.dll Copiedrmm.dll copyingrmmlogs Copiedrmmlogs copyingpmlogs Copiedpmlogs copyingspmlogs Copiedspmlogs
Traceback (most recent call last): File “<string>”, line 331, in <module> File “<string>”, line 222, in copy File “C:\Program Files (x86)\COMODO\Comodo ITSM\lib\shutil.py”, line 171, in copytree names = os.listdir(src) WindowsError: [Error 3] The system cannot find the path specified: ‘C:\Program Files (x86)\COMODO\Comodo ITSM\pmlogs/.’
We might need to gather the needed data alternatively. We have tried checking our SFTP server and indeed found no uploaded data under the specified procedure associated with your support ticket. We’ve tried some test machines with the procedure under Windows OS 7 and did get the results. We’ll provide an update on your support ticket of the needed account details.
I can get the data of the device.
Do you have a case number I can use to email it?
Yes we do have an escalation case. We have sent the details to your forum registered email. Please check at your convenience.
[originally from this thread about Patch Management]
Hello @smartcloud, regarding on your reported case in ITSM PM, we have already sent you an email and we are waiting for the logs needed by our development team. Please reply at your convenience.
Thank you for your patience.
I got it and responded.
thanks Jimmy
The incorrect representation of data had been corrected by our Product Development team. Can you please check and give us your feedback.
Has this issue been corrected?
We have communicated with the users who reported the issue via their forum registered email. We are still waiting for on their responses. May we know what issues are you experiencing with the patch management?
Its still broken.
I am showing 2 servers now on one site and several on a different site. Thats the only 2 I have checked.
Both shows fully patched in the portal but on the servers itself, it shows updates to be installed.
We no longer trust patch management and are looking for alternatives.
Hi @smartcloud ,
The development team is informed for the issue and I will provide all of the information whenever I get. They may need device logs, if so I will ask you for data.
This is not an expected case, of course. We will back with a proper solution.
Thanks,
Merve