Hey ITarian community, :
2026 is the year ITarian goes from powerful to unstoppable. You already run RMM, endpoint security, MDM, ticketing and remote access from one platform. This year we’re making every part of it deeper, smarter and more capable: better automation, more platform intelligence, broader OS and device coverage, and the control and visibility MSPs and IT teams used to need several expensive tools for.
Every item below is shaped by partner feedback, customer conversations and support trends. Here’s the full picture.
Already shipped in 2026
- AI-Native MSP PlatformThe AI Runs the Desk. You Run the Business.
- MSPs Don’t Have a Work Problem. They Have a Decision Problem.
- Every Ticket Is Owned by AI. Humans Are the Escalation Path.
- You Decide How Far the AI Can Go.
- Security you can switch on: the CTEM module, network share ransomware protection on by default, Phishing Simulation and Cyber Awareness Training, SOC 2 and HIPAA gap assessments, IP-based login restrictions, and new MDR integrations with Microsoft Entra, Google Workspace and CrowdStrike.
- Automation and control: Shell/Bash and Python 3 scripting on Linux, Linux and Mac monitors, automatic EXDR install and auto-update, bulk alert closure, the new Policy Management experience, device list custom views and role assignment.
- Wider coverage: Windows ARM64, Android 15 via Knox, Apple Business Manager, Android geo-tracking in MDM, and new log parsers including Aruba HPE, AWS and Microsoft Audit Logs.
- AI and service desk: Managed AI agents in the Communication Client, smarter Service Desk v2 inboxes, a new AI-Native MSP Platform, and NuCore for MSPs with cloud apps, web apps and sites.
Landing in Q4
- Auto GRC: governance, risk and compliance, automated.
- Ransomware-Proof Backup: backups built to survive a ransomware attack.
- PoV Membership: Advanced Reporting, Phishing Simulation, Cyber Awareness Training and SIG, plus SASE and ZTNA.
- Client Security Plus Package: protection, exposure management and ransomware-proof backup in one package for your clients.
- ITDR, Linux whitelisting and NuCore Digital Infrastructure.
- Service Desk v2: a customizable report dashboard, scheduled tickets, Jira integration and automated follow-up emails.
- Device management: group assignment, multi-level device grouping, chat enhancements and desktop thumbnails in the Device List.
Looking ahead to 2027
2026 lays the foundation. 2027 is where it all comes together.
- PoV Marketplace : try our products inside your own environment for up to 12 months, with zero risk. Measure the real impact, then keep only what proves its value. Evidence replaces sales pressure.
- Unified Control Layer : one sign-in, one navigation, one notification system and one data model across every product. No more stitching tools together.
- AI that works for you : AI-driven security operations and agentic AI, built to watch, contain and respond so your team doesn’t have to.
- Also on the way: Backup as a standalone product, and FlexPlans.
Also attaching the pdf for your reference.
ITarian_2026 Updates and 2027 Outlook_Roadmap.pdf (60.5 KB)
What are you most excited about? Drop your thoughts below. 
Product Management, iTarian
Note:This roadmap reflects current plans and does not represent a commitment to deliver any specific feature or timeline.