Again Itarian is very swift in changing the billing method, but still, with 2 days to go, still no explaining of what we have to change for not getting extra costs for what we already payed for!!
Can you explain to us what and how we can adjust the profiles.
Like: is monitoring a feature under RMM or is that free?
And if I only use the CCS and remote feature. What do we have to delete from the profiles?
I started a few years ago with the default ‘Hardened profile’.
(which is removed from the repository…) If I want to keep them, I have to delete some sections manually.
It’s not clear to me what module we can use for which license:
See following all the sections.
WHY aren’t they already marked which is free and what not?
I appreciate your concerns… As you can see from my posts, I’m in the same situation. Have close to 300 licenced devices with Comodo which were purchased on the understanding and promise at the time that the platform would be free. I get that Comodo have ‘said’ it will remain free to administer CCS but with just ONE day to go there has still been zero communication. Luckily for us we had another platform and since the announcement have spent the last few weeks installing that agent on all our CCS devices and although we still have almost a year to go on many CCS licences, my faith in Comodo as a company, which had been shaken many times in the past finally broke. We’re willing to take a hit on the few thousand pounds loss on those licences and move to a more stable environment and product,
Bizarrely… due to Comodo/Itarians new charging regime, our alternative platform is actually now 1/3 the price of Itarian.
Yes, i totally agree here. The majority of our devices are in SOCaaP, our account manager said this fee for CCS won’t affect this, only the iTarian part etc. So, this leaves us also with questions for those endpoints that aren’t in SOCaaP. They just gave us the price for iTarian(0.80C) etc but not a price for the profile sections for using AEP. There is one day left, and we are about to be invoiced.
It was not only a question for me, but for everyone on this platform who’s affected by this change. I have payed licenses and the free licenses don’t concern me.
I only don’t want to pay more for all those half baked features.
But I’m curious which platform you’re using now and the price.
Can you PM me with which platform you’re using and the prices?
In case this is going out of hand, I’m looking for alternatives.
Maybe if a reseller is reading this and looking for new potential clients, this is the forum to look in
If one can offer me cloud Antivirus and Remote tool for similar prices as Itarian then I would be interested.
But I’m hoping to stay, after all these years and see the platform grow.
Please PM me with your details of number of devices, current licenses and the features you need and I’ll double check costs and if we are that high will get an account manager to contact you to resolve.
Please PM me details of your needs, usage and I’ll double check all costs and get back to you. If we are really expensive I shall get an account manager to get in touch to resolve.
I am already a payed customer (no use for free licenses) and want it to stay as it is like it is now for me. And hopeful for the other already payed MSP’s here.
This was also a request earlier from different users here, but also, still no reaction from your/ Itarians side.
"Introduction On 21/09/2022 we have a new profile and billing management system coming to ITarian. This new management is designed to make billing 100% clear, controllable, and flexible for the MSP so they have the power to consume exactly what they need. "
It is effective from tomorrow and will be billed beginning tomorrow.
But we still don’t have any tools, any visible signs, what will be billed and we have to make the changes to our existing profiles TODAY.
So, back to the original question: can you tell us what we have to change or where we can get the info for not getting extra invoices for licenses we already payed for!!?
Better was to just leave us with the old agreement. Then we wouldn’t have these discussions.
From my previous experience, there should be a grace period before the invoice is sent, and they take the status of the licenses at the invoicing date for calculating the amount. Therefore, if we modify the profiles before the invoicing date, we should not be charged.
We have looked at everything all have suggested and requested and the official answer if the one I have given you about us checking your pricing and if needed getting a sales manager to get in touch to resolve.
The above approach has been decided so that people can be talked with and information gained instead of simply changing the price or model and us learning nothing.
I’m sorry if this is not the right approach for yourselves, but this is the approach that has been chosen.
Release information and details have been delayed due to us looking it all again to make sure we are doing it right and unfortunate issues on my side and family.
The guide you have responded to gives you the steps needed to edit your profiles and what they actually mean with live screenshots from a working system, is there something missing from this guide?
The billing has been altered for all to give 7 calendar days to alter profiles as needed, but as stated we will allow people up to 30; but another more than the 7 will have to be a manual interaction that you will have to raise with your account manager.
“The guide you have responded to gives you the steps needed to edit your profiles and what they actually mean with live screenshots from a working system, is there something missing from this guide?”
Are you seeing other consoles than we see?
Originally we have to make the changes before tomorrow. The guide is for the NEW set-up.
We still have the OLD set-up.
So the guide doesn’t help us now what to change before tomorrow!
The billing date as stated above has been changed to give you 7 calendar dates from tomorrow.
Tomorrow you will have the ability to alter the policies as per the guide I have provided.
We have never asked you to make changes using the system before we have given you the ability to do so, and if there is any information anywhere stating this please bring it to my attention and I will take this up with management as this is wrong information and not technically possible.
Yes the 7 days grace period has been mentioned just yet.
I only wanted to know what to check because in our received email (see first post) it states: Accordingly, if you intend to use the RMM, Patch Management and/or MDM functionality, you will now be charged on our monthly Post-Paid model for all devices which have profiles that contain these sections, meaning you will receive your first bill on October 21 for the period 9/21-10/21, based on your usage count at the end of period. Monthly bills will follow on the 21st of each month thereafter based on your usage that month.
