I’ve been back up for about 30 minutes or so.
I just signed up for Comodo One today and was greeted to emergency maintenance… not a very good first impression. I’m still down going on 2+ hours.
I’m in So Cal and it’s still down.
I am still having this issue, also.
@eztech ,
Our developers have resolved the issue. The RMM Console should be up and running. Please check once more.
Yes RMM console is now working. Thank you. However Comodo One/ITSM is now not working for me like the others. Sometimes it loads, sometimes not.
We were enjoying a nice run with no interruptions there for a minute. Does the agent store the install information for later use when it can reach the server? I’ve noticed on a few occasions when I attempt to enroll devices if the service is out the agent on the device will request authorization info, site and token and it keeps popping up. I have uninstalled it to try again later when the service is back up. But if it weren’t for the nagging pop up it would be good if the info were retained and the device automatically enrolled when it can connect.
Seemed to of worked last time I retried also.
We are back down again.
@focuspc, thank you for this information. Our developers will surely appreciate this as we are all-hands in resolving the issue. We will provide an update the soonest possible time.
We are getting the exact same error here, ITSM is completely down.
I also had this error, tried again, it opened, but the screen was blank.
We are also down - some of the console appears, but when I click on ‘Devices’ I get the same error as @focuspc .
This is bad. One of my clients is having a severe issue and I can’t even connect or use Comodo one at all. I’m having to have the client install another remote tool for me. This makes me look really foolish, and makes Comodo look just as foolish. These reliability issues must stop
Getting the same error: CException
Application runtime path “/var/www/mdm/1/src/protected/runtime” is not valid. Please make sure it is a directory writable by the Web server process.
Thanks
Phil
@phil.tukey , @eztech ,
gentlemen and the rest of the users are under this thread. We are still seeing some intermittent reflections of the portal to some users. We apologize for the delay of resolution. Our Developers are communicating back and forth to resolve this concern
Ok, I’m showing devices finally! Hopefully this problem is resolved?
Hey, how about a status.one.comodo.com page with current information so we can point our monitoring software at it and look for changes?
I second this!
Please check the ITSM portal now. Our development team has remedied the situation and are seeking responses to validate the resolution.
Everything appears to be functioning again for me