Hello @Sergey ,
Have you checked the calendar that we provide in Service Desk?
Hello,
A quick update on “Feature Request: Ability to select the columns to be displayed in Device List” - this feature has been pushed to Q1 2017.
We appreciate your patience and understanding in this matter.
Hi,
Have a feature request, have been out shopping for a backup solution for some of our clients in office365, would be very useful if we could manage that from C1 (Also G-Suite Backups)
Also would be nice to have other backup offerings than Acronis, we have clients that use Backblase a lot and would be nice to be able to monitor that. Even for a fee it would be much appreciate.
furthermore we exclusively use Webroot as antivirus on our clients, would be nice if that could be monitored as well.
Hello @frederikbay ,
We will contact you by email to discuss on your request.
Thank you for your feedback!
One thing that I tried to do the other day that may be useful is to be able to select multiple procedures and be able to run them or alternatively create a procedure that can call others
Hi @dougaust
Please check to see how you can do it below 
https://help.comodo.com/topic-399-1-…rocedures.html
You can already call existing procedures in one procedure.
Ilker
Thanks, I have just tested this but its looks like its not quite what I was after, it looks like it will import the code from another procedure into this one, I assume that if I update the added procedure this wont update it in the main script?
I am looking at setting up a new device/on boarding script that will call a specific set of other scripts for setting up software, settings or what ever else I need to have set up on it rather
If I have to do it with one big script its not the end of the world but just means that if I have to update a script I may need to do it in two places
Hello @dougaust
Thank you for the clarification. We have forwarded it as a Feature Request. Also, it seems that right now, it is scheduled to be implemented by the end of Q3 2017.
Some feature requests:
- Web form for customers to see ticket’s info. Customer open special web-page, enters ticket N (without user credentials) and see ticket info - status, comments, materials, etc.
- Submit ticket without user registration
I have some some basic mock ups of a gui that may flow better with some of the features and a bit of an explanation of what I was trying to do, still have a few other ideas that aren’t on there yet but I will add them as I think of them https://forum.mspconsortium.com/forum/products/comodo-one-portal/7219-gui-ideas-how-c1-could-be-structured
Hi @Sergey
What is the difference with this request and current Service Desk customer website functionality?
I see only credentials as different, which I think is important for privacy…
Ilker
This is wide practice. People likes this page. Customer enter only ticket number or make phone call. But we want save some time and dont want this calls - better customer see current status himself.
About privacy - show in this mode only desired fields.
Many popular service systems have this page. And repeat it - people like it.
ok, sound good.
I just checked and you have the option on service desk user portal for this flow as well.
Please check this:
https://comodotest.servicedesk.comodo.com/view.php
with email + ticket number, you can directly see the ticket details.
To enable that, you need to disable the checkbox on “Client Quick Access” from your service desk admin settings.
No, we cant 
This page has no localization.
It is a different request and topic Sergey You are confusing me…
For me, the most obvious thing missing is support for devices that don’t / can’t have Agents - Printers, Switches, Routers, etc. etc. Even just basic ICMP Ping support would be useful. If any of our customer’s devices go offline, we’d like to know about it.
Hello - First thank you for Comodo One!
The MFA has been rolled out BTW.
I will summarize a few feature requests that would help us in order of importance.
- 3rd Party Patch - Adobe, Google, Java, etc.
- Agent less monitoring of printers, routers, switches would be helpful.
- Improved event log monitoring or pre-defined monitoring rules for critical errors & security events. Would be good to be able to view these in the web console also for each PC. Not sure how the alerts would work for 100’s of PC’s currently.
- Options for client initiated remote support with an ID or one-time code. Some customers do not want us to have unattended access and would like to initiate remote connections.
Thanks @ece.isel
Ping and SNMP tests would do. I do see alot of that functionality is already in the monitoring task. Maybe the TCP port monitor could already to this.
Would we designate a PC at each location that would be responsible for pinging these devices?
Provide a single point of deployment either from the C1 Dashboard or from the ITSM.
Currently the ITSM has an option to deploy its agent and the RMM, but It does not deploy the Patch Management tool wich is better than the existing option on the ITSM. I have checked that the ITSM has an exec called pm.exe I think it is a minimal version of the Patch Management tool Agent, there should be 3 options:
1- From C1 provide Bulk Deployment of all the tools at once, or just the initial agent and from it all the tools.
2- Include the Path Management Agent download on the ITSM install optional modules.
3- Migrate the Patch Management Agent and Tools to the ITSM (the most reliable option).
In my personal opinion there should be a unique Software (AKA Agent) deployment and from there include other sub Agents, actually these are the agent I have to download to manage accuratelly:
- RMM Agent.
- Communication Agent (ITSM Agent)
- Patch Management Agent.
- And many others if needed…