New Feature / Improvement Requests for ITarian Portal

I had a look at the iOS Store option in ITSM and found that there is no way to target which devices get the software advertisement. It appears that it cant even be filtered by company, so I am assuming that if I set an application to mandatory it would install on all iOS devices enrolled in ITSM?

Thanks

@dougaust

Hello,

At the current time there is not an option to select the specific iOS devices or filter them by company; when you select an application to be mandatory It will not be installed automatically on the device.

Is there any plans down the track to look at limiting by a group or something like that?, It would be really handy to be able to create a software group that will get a specific set of apps that I just add what ever devices I want into it and they will pick up the apps. I only have my own personal iPads in there so its not a big issue at the moment but if I was to take on management of iPads it would be useful to be able to target applications with this

Hello @dougaust ,

Thank you for the feedback! We have contacted you by email regarding this request. Looking forward to your reply there.

Yes, application assignment will also be part of the profile. So, you can customize which devices to get which applications and in which format (optional / mandatory).

We will have the same for Windows devices. Coming soon… :slight_smile:

Temperature monitoring of workstations and servers.
Any IT company sending they technicians to customers. Some integrations with google maps? :slight_smile:

Hello @Sergey

We will escalate the “Temperature monitoring of workstations and servers” request.

Regarding Google Maps integration, could you please be more specific about this inquiry? Where would you see Google Maps integrated in Comodo One?

Because we didn’t find SD system wich will cover all our needs - we writing our own system using Google Apps Scripts.

When new ticket received (which need go to customer’s office) script adding appoinment to G.Calendar. Technician can see associated with him calendar. At his smartphone installed Google Calendar application. Technicians see places, time and details of ticket. When technician choosing record - app opens G.Maps and it can make route to customer. Also we can track technician’s smartphone with Google Maps GPS service :slight_smile: G.Maps functionality make possible calculate price of work including cost of ride distance.

Sorry for my english :slight_smile:

and is it possible get ITSM device information (hardware, software, etc) using Google Scripts? C1 API can help?

Hello @Sergey

We will forward this as a Feature Request to the team and we will keep you updated on it as well.
Thank you for the feedback.

Print forms + constructor. And same for quote manager. Different countries has different document standarts. How do we can print user docs? Invoices, proposes, etc.

@Sergey

Please provide additional detail about what you are referring to the document standards from different countries. You are referring to the QM module?

Hello @azon2111 ,

Regarding the feature that you have requested (Ability to hide updates in Windows Updates from ITSM), we have implemented this feature in the latest version of ITSM that has been released this Saturday and now you can hide patches from Applications > Patch Management page.

Some more “wishes”:

  1. Service catalog with prices
  2. Parts and soft catalog with prices
  3. Export service catalog and prices to own site page
  4. “What with repair?!” page - customer see a page with only one field “Enter ticket N: …”, customer enter ticket number and see all info about service process with his device.
  5. Integrated online chat that will be work at C1 portal and MSP’s web-site.

When we take customer’s device for any service - we give him paper doc. We need generate and print this doc, containing info about customer, device, services, etc.
Also will be great if we will can generate contract documents.

Hello @Sergey ,

So basically you would like to have an accounting module (similar to what QuickBooks has to offer) that is integrated in C1?

Regarding the other features that you have requested, I will escalate them and keep you updated on the progress. Thank you for your feedback!

QuickBooks? What is it?

Hello @Sergey ,

Is an account system, I think that this page will provide the information that you are looking for.

Now we use Google Calendar. At our SC at reception there are two displays. First - girl receiving devices from customers. Second - big display at wall, it shows only schedule pan - SC jobs, field agents jobs, internal notes, etc.

Be useful if you make Schedule Pan at C1 interface.

@Sergey

We have forwarded your request for analysis and will contact you via e-mail in order to keep you updated.