Hello everyone,
The new year is approaching and the future is looking bright for Itarian! As many of you know we are transitioned to a paid model and one of the benefits is that you will now be able to work with a Partner Success Manager.
If you have any questions or would like to work with me in figuring out how to keep your costs to a minimum please reach out me directly for immediate assistance via email joseph.jaghab@itarian.com
Happy New Year!
Joe Jaghab
What happened to “Free Forever”?
@RoninMedia We are in a transition here at Itarian. In order for us to grow as an organization it requires more resources which in effect increases over head.
in addition to myself and other members from the Partner Success Team we have also added additional resources in support and development to really take our product to the level we know it can reach.
i can get more in detail with a phone call , are you available at all next week?
Joe, I have just been on the merry-go-round that is your “support” chat, what a joke.
@CompuWhizzToo email me at joseph.jaghab@itarian.com but please keep in mind you’re not going to get more than LV 1 support from there. Email and i will get things escalated, i know who’s buttons to push 
Thanks Joe, I will send you an email now.
@ItarianJoe Thank you for your prompt response to my email last night! I appreciate you getting back to me quickly, especially since it was 2am’ish. I also appreciate the time you shared with me on the phone today, answering my questions and assisting with getting our licensing straightened out. Glad to have you as a resource we have access to now.
Wishing you a happy and prosperous 2020,
Matt
@ntelogic thank you for your kind words! I am looking forward to working with you!
What seems to be the problem with the above comment, is free speech not allowed on these forums?
Good morning, do you have a contact who speaks Spanish or Portuguese?
@cooperbr Yes can you PM me your contact details and ill have some one reach you?
It’s official, free speech is not allowed on the Itarian forum’s
I hope everyone is enjoying their weekend! There still seems be some slight confusion with the free licensing. In short we are no longer offering free infinity licenses for RMM or security. Instead we are offering the first 50 licenses for free with RMM only. Once you’re at 50+ you will be invoiced for the full amount.
Security is not included in the first 50 devices and does require a paid license no matter the end point count with AV.
If you have any questions please feel free to reach out to me via email Joseph.Jaghab@itarian.com for MSP security + RMM pricing!
I will do my best in responding to your inquires, today is my Bday ??? and I won’t be by my e-mail too much through out the day. Do expect responses by Monday.
Happy belated birthday @ItarianJoe !
Thanks so much for your time, energy, and effort in replying to my many posts and trying to reach out, I sincerely appreciate it.
There’s no need for us to schedule a call to chat, since there is no guarantee you can provide about your product that I would trust at this point.
I won’t be spending another minute “learning” (read: troubleshooting, researching, asking, and generally beta testing) your platform since you’re now charging me to do so and I have no way of knowing if next month we’ll only have 25 free licenses, followed the month after by “free licenses just don’t really fit our business model anymore”.
I have no “sunk cost” bias, I have no trouble in walking away from the hundreds of hours invested in this platform in education, custom script and deployment development, onboarding documentation, etc when costs are turned up. This is always an implied risk when trying something new! Oh well.
I would have hoped you could have found a more modern profit model for your platform, such as data mining / telemetry or something similar for those who want to stay on a freemium tier.
In what is now a new decade, this model has been well developed for years and is so obvious, and what might have dissuaded you from going this route is entirely beyond me.
Just know that for every rare person who is further wasting their time (such as my self) being vocal on the forums, I suppose out of sentiment, there are so many more dying offline from this.
In my IT/MSP network on the west coast, many people were excited about a freemium MSP platform and it made so much sense with the older MSP dinosaurs which might not be agile enough / to put forward an offering like this (e.g. SolarWinds et al). Many of them where using C1, parts of it, or had integrated into their deployments on some level.
Now the general feeling has gone from shock and people saying “I knew it”, to hilarity and trying to figure out what business strategy led to this conclusion.
On the upside, from my personal (optimistic) perspective. I feel we’re already moving into the final “stage of grief”, that of “acceptance and hope”, hope for a future start-up or open source project to see the mistakes made here and succeed where there has been failure, capturing this sector of the market since all the tools are already out there and available just wanting some core, integration, and a UI.
Free speech is, just we need to get away from the constant bashing and be productive
Just to check @ItarianJoe can you confirm if this is 0-49 free or 0-50 free as on our distribution sheet and guide to distribute we were given the first bracket at 50-99 which would suggest 50 and 51st licenses make the entire lot chargeable.
Hi @RoninMedia
A very well constructed and written way of putting this.
We are an MSP like you and a distributor for Comodo/ITarian.
I know and understand the official line for overheads and costs; and it is true and explains why some of the releases have been a little broken or not finished which has not helped the platform grow or provide to its full potential.
Something I also personally believe is that due to the lack of AV license enforcement being built in people were not buying it and just deploying it for free to their clients. As the Comodo AV was designed to help fund the ITarian RMM system (original called C1), and in turn meant they were loosing on both fronts.
If you sell the AV then you get the RMM for free; and coming soon will be a new store to purchase other systems which will also help fund the RMM platform allowing you to keep your setup free.
I know this is not ease to balance and not everyone is wanting to use the AV but investment in the system will only make it better; and on the RMM front this is moving faster and better than the already paid competition with a much smaller price tag.
With respect Robin, allowing critical comments shows they have confidence in their platform, the worst part for me was the blind banning of my previous forum account without any explanation and the Unapproving of comments again blindly with no record of the mod or staff member who did it, not the norm on any forum I have ever been on.
I understand you are heavily invested in the product but alas I cannot recommend anyone to place their trust in a platform or company who operates in such a deceitful and secretive manner.
I understand what you are saying, but also at the same time they have rules on the forums etc to make sure it is as constructive as possible and helpful for all.
We are heavily invested for sure, and glad they allow us to contribute as much as coming from a previous company that we had major issues with and got out money back from after signing a disclaimer not to highlight their loop holes and issues that stops the system from working. They were not interested in solving it, just wanted to pay me off and shut me up; Comodo/ITarian welcome us and want us to help provided we do it in the right way.
@melih and the team I’m sure will agree I can be very vocal with issues for us and our MSPs we distribute to.
I emailed on the instruction of Joe one of their head honchos and have up to today heard absolutely nothing. They treat clients with contempt and demonstrate regularly their lack of professionalism