That’s not true as the branding on the “IT tools” have changed. Also, when creating a new ITarian account there is an opportunity to become an ITarian Partner. If ITarian is just the “IT tools,” which are free, wouldn’t we still need to be a Comodo partner, not an ITarian partner? Since they’re separate companies and we would be reselling Comodo products, or is it the plan that ITarian is reselling Comodo products to us?
The issue is we train our clients to notify us of any changes…ANY changes. Since we could not prepare them for the name change, we have been already fielding phone calls from weekend staff at a client. I once again feel staff at Comodo & ITarian didn’t think it through on how this will affect your users, meaning us.
I agree we should be able to give you a roadmap. Working with the team on that to see what kind of roadmap we can provide.
As you have seen from our monthly releases we continue to improve and expand the system with each and every release. Where this is going is to be the only platform you will ever need in running your company or IT department. We will continue to add new capabilities with every release. SNMP monitoring is coming in Feb (fingers crossed). We take the “feature requests” you guys make seriously and plug it as high priority into our development teams. So you have seen us delivering every month both improvements and additions, we will continue to do that and make sure platform remains free!
We will come up with the roadmap plan for the next 6 months and I believe we can create a separate forum section or page for this. Product team will take this action and create that in next 2-3 weeks.
Regarding partnership, you would be ITarian partner (if you have choosen to continue with ITarian brand). While ITarian platform and products (for IT Management) is free, ITarian will also offer Comodo and other tecnology partner products from its store. So, when you become ITarian Partner, you would have the opportunity to leverage those integrations.
For the individual product branding, we made them belong to one company due to legal and operational needs. That is why while you can choose a skin for your portal, individual products are already separated between Comodo (all security products) and ITarian (all IT management products).
I look forward to the road map. One thing you and your staff really need to do is stop saying “choose to continue with the ITarian brand” as we don’t have a choice. We have a choice about the skin, but the brand is ITarian and we can’t change that as with the communication client.
So does that mean ITarian will finally monitor and report on those products since they are not competitors? I’m not talking about the app store, but actual ITSM monitoring and showing status. ITSM used to report no client security was installed when a “non-competing” product was actually installed and not Comodo Client Security, and with that prompted a message to install CCS. That has since been changed, but we shouldn’t have to fight for those changes if this is truly an “open” playing field environment.
The choice we are giving is about the platform visibility and communications, not for individual products. However, you can always use branding option for customizing clients as you wish.
We still have issues with the branding when it was released in February and never fixed. We still cannot remove the EM line, cannot turn off submit a ticket, cannot leave the support URL blank, etc. These are all issues that still have open tickets and were on the road map to be fixed. Remember the big branding hoopla that was giving in February and then it was a big mess and everyone stopped talking about it? I fear the same thing is going to happen here. I hope not, but the canned answers have to stop and we need to actually receive some resolutions on past issue. Getting ticket updates that state issue resolutions have been moved out to 12 months or later are not encouraging.
our goal is to create a totally open playing field! But please understand there isn’t much we can do if other companies don’t “integrate” with us. we will do our best though.
Actually, monitoring other AV solutions comes from the Windows Event Logs and the Windows Security Center, not an integration specifically with ITarian
Could you please put a redirect from https://c1forum.comodo.com → https://forum.itarian.com? When cross referencing statements now with previous statments, all the forum post links in the emails are dead. I’m kind of wondering why that wasn’t put in place. It can’t be a legal issue if you’re still able to utilize one.comodo.com…
It is ready actually… We are working on the packaging of it with the customer enablement teams. Please contact with your account manager to see if it will be a fit for you.
@netzbahn , Thank you Netzbahn for being so vocal, I for one appreciate a fellow MSP asking questions that are very important!
You are right on all points about the canned replies like “Welcome ITarian!”, or “Thank you for the feedback” as it seems as if some replies are not genuine. I also appreciate the fact that you are bringing up things on behalf of other MSP owners like myself. Every time I log in I see many logged in and guests like this today “There are currently 211 users online. 39 members and 172 guests.” I sometimes wonder if a majority of those are the forum staff, comodo staff, or itArian staff.
Along with that I also agree that this launch could have been approached better and with smoother integrations to ensure MSP’s could inform their clients of changes like you stated in your post about the CCC showing itArian. I hope that other MSP users get more engaged and ask questions, as that is the only way to improve upon things.
I look forward to using the new itArian platform and seeing the new roadmaps to come once it is all sorted out.
I don’t have an ITarian account manager. I’ve never had an ITarian account manager reach out to me. Also, not really sure to which topic you are referring to as there are many open topics here, sorry.
Congratulations on being CEO of the spinoff. I truly hope you follow through on that statement. I’ve been through this many times in 2008-2010 in the Channel vendor “evolving world” and many of those companies are no longer around. The issue? Lack of documentation and communication to the users.
Comodo appears to have been working through many of those issues as I’ve worked with many managers, but the support issues, canned answers, constantly asking for information that is not necessary for the tickets which appears to basically buy more time for developers, and most always pushing back to an end-user issue when it’s clearly a hosted server issue. An example is when I report I’m receiving a “500 Internal Server” message, I was told to reset my browser. Knowing I’d get that response (since I’ve gotten it before), I tried four browsers on three machines. Same response. Of course, by the time your staff actually looked at the ticket the problem has resolved itself, but your staff rarely admits there’s an issue on Comodo’s side.
So please don’t take it personally that I have a difficult time believing anything of substance will change in the area of stability and functionality of the product as those tickets are usually followed up with “is currently on our roadmap plan for Long-Term (more than 12 months)” <- and that was a request for being notified when a “run procedure” finished successfully because you can’t set up a notification if a procedure has completed or failed. Why would someone need that? Because many times when selecting multiple devices, they all don’t receive the “run procedure …” command.
And just to make sure you don’t get the impression that I’m complaining just to hear myself complain, check my tickets and email conversations with managers. There are legitimate problems. But…and this is a huge issue, most of the complaints could have been avoided if there was concise, timely, and honest communication about the issues.
To be honest, “basic” integration should have been in there from the start. I understand why it wasn’t…to push Comodo products. I get that and I’m fine with that, just be upfront and honest about it. An “update” to ITSM was an icon that if CCS was not installed and you hovered over it, it stated “This device is not protected. Click to install protection.” It was basically a trick for someone to install CCS if they weren’t paying attention, like low-level techs utilizing the system. When I brought up the issue that it was nothing more than a marketing slam because it was reporting false data since the device was protected by a product, just not Comodo’s, there was backpedaling and it was changed to “not protected by CCS.” Is it a lack of quality control and oversight that allows these things to happen?