Release Candidate of ITarian - IT Operating Platform for 15th-16th of July, 2020

General Announcements Release Announcements
1

Hello everyone!

We’re excited to inform you that the latest version of ITarian will go live in the third week of July 2020.

The release schedule will be as follows:
US Region -> The release will start on 15th July 2020 Wednesday at 1 AM EDT
EU Region -> The release will start on 16th July 2020 Thursday at 5 AM GMT

The release is expected to take 30 minutes to deploy, during that time the platform will be under maintenance mode, where you may observe minor glitches. If you observe any issues, please feel free to share with us.

Endpoint Manager

Endpoint Manager Core

New Features
● Payment Notification Differentiation According to Roles
From now on, only users with administrator roles will see notifications about payment issues. Users with a “User” role will not see any notifications about invoices or payment.

● User Action Logs
All user actions will be listed on the “Audit Logs” page.
● Create New User
● Send Password Recovery Email
● User Rename
● User Import
● User Delete
● Create New User Group
● User Group Rename
● User Group Delete
● Add Users to Group
● Remove Users to Group
● Export to CSV (User List)
● Export to CSV (User Group List)
Here is the wiki of this feature.

● Wi-Fi Network Restriction for iOS Devices
iOS devices can be forced to use only allowed Wi-Fi networks.
Here is the wiki of this feature.

Bug Fixes

  • Fixed the issue of ITSMService.exe not starting automatically after endpoint running Windows 7 gets restarted.
  • Fixed the issue of the filtering company/group not working in the “Global Software Inventory” section.
Security

New Features
● Ability to change VD Background - Windows profile (CCS rebranding): Ability to change VD Background
Here is the wiki of this feature.
● Access Scope Role Containment logs page: Implement Device Tree

    Previously the containment logs was showing logs of all customers. Now with the addition of customer device tree, users with appropriate role (access to certain customers) can see the containment of logs of that customers only. The user cannot see other customer logs that users have no access in their role.

Here is the wiki of this feature.

Bug Fixes

  • Fixed the issue of device tree filters being reset when navigating between tabs in the “Security Dashboard” section.
Remote Monitoring and Management

New Features
● Disk Monitors
Disk monitoring functionalities are extended with the below conditions:
● Disk Utilization
● Free space left on any disk
Here is the wiki of this feature.

Bug Fixes

  • Fixed the issue of a predefined script procedure named as "Uninstall and reinstall Communication Client" is outdated and not working as expected.
Patch Management

New Features
● Windows Third-Party Application Patching Support Improvements
Windows Third Party Patch Management system now also checks the applications installed in “C:\Users{user}\AppData\” folder in addition to “C:\Program Files\”. From now on, you will be able to find and manage more third-party patches for your devices.
Here is the wiki of this feature.

● Vulnerability Management Widgets in Dashboard
We introduce 2 new dashboard widgets for Common Vulnerabilities and Exposures. From now on, you will be able track vulnerabilities from the Dashboard->Compliance page.
● Top 5 Vulnerable Devices by Vulnerability Count
● Top 5 Vulnerabilities by Device Count
Here is the wiki of this feature.

● Endpoint Patching Status Widget in Dashboard
We now have the Endpoint Patching Status Widget added under Dashboard->Compliance. You will be able to easily track operating system patching statuses for your devices from this widget.
Here is the wiki of this feature.

Remote Control

Bug Fixes

  • Fixed the issue of ‘’able to remote into servers where RC is turned off’’
  • Fixed the issue of ‘’mouse pointer is not visible when try to perform remote control’’
Portal Bug Fixes
  • Fixed the issue of ‘’automatic redirection to SD doesn’t work during login into Portal in different browser’’
  • Fixed the issue of ‘’showing price in invoice emails is not correct.’’
Comodo Client Security Windows New Features ● Ability to change background in Virtual Desktop. Here is the wiki of this feature. ● CisCleanupTool improvements Here is the wiki of this feature. ● Support PreVolumeMount event in scope of Device Control and Auto Scan features ● FS Virtualization Unit - Testing

Data Loss Prevention:
● HTML export for all Log tables present in the Logs View.

Vulnerability Fixes
● Update Quarantine and Delete File Flow for AV signature detection

Bug Fixes
● CCS performance issues - slow UI and slow scan speeds

New Client Versions:

Windows

Communication Client: 6.37.38821.20070

Client - Security: 12.4.0.8311

Remote Control: 6.37.38738.20070

Endpoint Detection and Response: 2.3.0.195

macOS

Communication Client: 6.37.38604.20070

Client - Security: 2.4.4.851

Remote Control: 6.37.38735.20070

iOS Mobile Device Management Client: 1.3.0

Android Mobile Device Management Client: 6.16.0.12

Linux Communication Client: 6.28.26228.19060

Client - Security: 2.2.1.501

Best Regards,
Product Management Team

Itarian-Release Notes-July 2020.pdf (210 KB)

2

Hi @zeynepyildirim

isn’t the date wrong on the post subject? Shouldn’t it be 15/16 July?

3

@zeynepyildirim , you also need to update your status page with the scheduled release.
https://status.itarian.com/

4

where is the configurable systray icon :frowning:

5

@resscomputer Systray icon configuration is in the GUI section of profiles - for both the ITSM client and the Security client.

Icon requirements are strict, but you can build one with Gimp; apologies if this is sucking eggs:

  • Create 32-bit, 64x64 pixel.image of your icon in any graphics package
  • Create 6 copies of this with different resolutions: 16x16, 20x20, 24x24, 32x32, 40x40, 48x48,
  • Open the largest in Gimp
  • Go to File > Open as Layers
    • Multi-select the other smaller 6 images.
    • Click Open
  • Repeat step 4, but for ALL 7 images
  • Now you have a total of 14 images, all layered on top of each other, all at 32-bit res.
  • Go to File > Export As
    • Name the file with the .ico extension
    • Click on Export
    • The "Export Image as Windows icon" dialog pops up.
      • Set the first 7 images to 8 bpp
      • Set the second 7 images to 32 bpp
    • Click on Export.
The resulting icon file will have the requisite sizes and bpps to import in to the GUI settings as the Security systray icon.
6

@resscomputer - Just a suggestion - and again, apologies if sucking eggs. When we clone the standard profiles for customisation, we remove the GUI settings section.
We have a separate “Branding” profile that just contains the GUI section. That is set as one of the default profiles, which saves us having to re-brand each profile separately when updated built-in/default profiles are released.

7

Hi. Thanks for the answer, but, i dont mean the branding of the icon. i mean to customizing the right-click-menue and add my own menu-items (url to our homepage or support-portal and so on…)

8

@resscomputer Interesting suggestion. As I’m sure you do already - we put that support portal, phone and email information in the About options in the branding of the ITSM systray, but only the support web site url is a live link…

What other items are you thinking to add to a context menu?

9

Still no notice on the status of WOL through console? was that not planned for June?

10

I’ve been wanting this for a long time as far as customizing the tray menu, specifically the submit ticket form. Would love to see improvements to include custom forms we create or at least a custom ticket submission form. One sorely needed feature in the submit ticket form is the ability to take a screenshot and attach files. This severely limits alot of use cases and its such a great feature to have a tray menu. We should expand it and give it more features

For example: I would love to see quick actions in the menu. Some ideas…

New “Quick Action” Menu Options

  • Take screenshot - This would allow the user (or tech at the endpoint) to quickly take a screenshot (to show errors..etc) and that screenshot would be viewable in ITSM (maybe a seperate tab) or can be configured to go to an email or ticket
  • Run Command: - This would allow running a procedure on demand by specifying the name. The procedures available would have to be configured to be available to the quick action menu (to avoid every procedure being available for users). I could also see the ability to specify a pre-set list of procedures available to run (vs specifying the name, you can just choose a short list)
  • Custom URL or Action - This would be a IT configured custom menu item that can contain any link (for example to a support page or a kb) or even runs POST or GET URL for some kind of dynamic action
  • Run Diagnostics/Send Logs - This would automatically collect important device logs, CCS logs, ITSM logs..etc and send them to the service desk or support.
11

Hello @resscomputer ,

First of all, we are very sorry about not being able to deliver Tray Icon Customization feature on the promised date. It is still under development and we are trying our best to deliver it as soon as we can.

This will be also possible when the initial version of configurable Tray Icon customization is released.

@eztech ,

Thank you for the great suggestions for this feature. All suggestions are mapped to our roadmap, and we will be adding those capabilities to our system as well.

We again apologize for the inconvenience and we are very grateful for your support and patience.

Best regards,
Ilgaz

12

Hello everyone!

We would like to inform you that US Region deployment has been started for July release for US cloud portal. Please note that July Release for EU region cloud portal and the agents will start on 16th July 2020 Thursday at 5 AM GMT.

We will also inform you when post-deployment tests are completed.

Looking forward to hear your feedback!

Best Regards,
Product Management Team

13

Hello everyone!

We are happy to announce that July release deployment and post-deployment tests are completed for US cloud portal. You can safely enjoy the new features delivered with the July release.

Looking forward to hear your feedback!

Best Regards,
Product Management Team

14

Hi @zeynepyildirim

Think you’ve made a typo US not EU?

15

Hello everyone!

We would like to inform you that EU Region deployment has been finished for July release for EU cloud portal. We will also inform you when post-deployment tests are completed.

Looking forward to hear your feedback!

Best Regards,
Product Management Team

16

Hello everyone!

We would like to inform you that 2020 July Release was successfully finished.

Looking forward to hear your feedback!

Best Regards,
Product Management Team