Trouble signing in

Products ITarian RMM
1

I was curious if anyone else is having trouble signing into the administration console? I am able to log into the website, but most of the data can’t be retrieved.

2

Hello,

We are experiencing a temporary issue that’s being looked at as we speak. We are taking all the necessary measures in order for the service to become available as soon as possible. We apologize for any inconvenience that this may have caused.

3

since the website one.comodo.com is up, the alerts/notification area would be a great place to post a note. I just wasted 30 minutes trying to login from multiple locations, checking firewalls etc… The response to this outage will be a great measure of my confidence. With so many users affected, you really should have multi-cluster geographically redundant failovers with no single point of failure. Even if that fails, consider having an alternate “emergency” site where we can at the least make RMM connections to our clients to render technical support. It is quite an embarrassment to have to explain to a client that our remote control provider is having an issue, and we don’t know when we might be able to help. Luckily we have UltraVNC, join.me, teamviewer free etc to help them out. My confidence has gone from 110% and has dropped 20% the first hour and 10% each additional hour, Currently at 70%…Thanks!

** Service (and confidence) restored!. MSP providers can be the toughest customers… lol Thanks !!!

4

Agreed. Some kind of attention-getting notification on the web portal would have been very helpful during an outage like this. Crap happens, we all know that but it’s better when we can say “Okay, it’s not on my side so I can stop troubleshooting.”

5

I am still unable to sign in

6

Hi all,

Agreed, here are the action items that we are working:

  • We are working on immediate issues to fix temporary connection problems you observe.
  • We are planning to have a service level indicator per each module for next release (In December)
  • We are evaluating current datacenters and infrastructure to see what could be improved. We will take actions on all necessary points to overcome current issues and prevent the same issues in the future.
Best regards, Ilker
7

@BOSS

Could you please try again? We don’t see common issue as of now and it should work for you as well.

8

Still unable to sign in, says network error, just like it did after it kicked me off this morning, at a different location. Everything else, web related works.

9

Would this be related to a problem I’m having right now on a remote PC? My RMM installer can’t download its files.

10

I also can not download the patch management installer. I am also still unable to log into admin console, and I am also unable to load the RMM Module from the web panel.

11

We continue to work on the stabilization @BOSS. You should have the access as well very soon.

Ilker

12

OK, Thanks, good Luck Fellers!!

13

Hi @BOSS, @PromptCare

Could you please try now to connect? It should be working fine.

Ilker

14

I’ve been connected to the console since shortly after I posted. Installer just downloaded the RMM/PM files fine (but the last install isn’t showing up yet in the PM section…waiting for that).

15

Hello PromptCare,

A short delay in communications between the PM Agent and the PM Console is expected, but should not exceed 10-15 minutes.
If your device still did not show up in the PM Console please let us know.

16

Any update on this issue, as I am still unable to connect to RMM module in web panel, nor the Admin console? It also would not download the PM installer last time I checked??

17

Hello,

We are still working in order to fix this issue. We do apologize for any inconvenience.

18

I am in IT, I understand that stuff happens, but 2 days down is really unsettling, as I was hoping to base my business around your product, I even bought your End Point Security product to implement through my CDM… It is starting to go beyond the inconvenience stage, to becoming detrimental to my support, and making me look bad to some rather important people. Am I correct in thinking this is still in beta, and I should reinstall Logmein on all my systems, until you can bring it up to par??

Edit, I now have to drive 40 minutes for a 5 minute fix, as I can not remote in. End of rant, good luck fellers, hope you get it figured out soon. Thanks again for your assistance in this matter.

19

And today’s Console provides: “Error: Unable to sign in. Connect Error!” Would be nice to be able to manage my clients. :frowning:

20

Made it in, first time in two days, hope it stays up!!