This document contains notes about the ITarian Platform release for 21 September 2022.
The release schedule will be as follows:
Platform
US Region - Release will start on Wednesday 21st September 2022 at 9AM EDT
EU Region - Release will start on Thursday 22nd September 2022 at 2AM BST / 3AM CEST
Agents
US Regions - Release will start on Wednesday 21st September 2022 at 9PM EDT
EU Regions - Release will start on Thursday 22nd September 2022 at 2AM BST / 3AM CEST
The release is expected to take 2 hours to deploy, during that time the platform will be under maintenance mode, where you may observe minor glitches. If you observe any issues, please feel free to share with us.
ITarian Platform
Portal (PSA)
Improvements
Sign-up error message wording correction if attempting to use existing domain (ITA-86)
Updated quick start YouTube video showing new agent deployment method (ITA-157)
Endpoint Manager (RMM)
Patch Management
Nothing for this release.
Device Management
New Features
Remote Control ā Remote printing for Windows (ITA-119)
Remote Control ā Remote printing for Mac (ITA-120)
Improvements
Add a total number of devices next to profile names in profile list (ITA-127)
Mobile Device Management (MDM)
Nothing for this release.
Service Desk (SD)
Nothing for this release.
Miscellaneous
New profile management which brings in new licenses and billing (ITA-25)
SNMP backend API deployment, nothing usable outside of development at present (ITA-144)
Custom Reports beta bringing data access and query tools (ITA-145)
Xcitium Products
Comodo Client Security
New Feature / Improvement
Detection of WMI provider auto-runs. (COPRD-5530)
Enabled WMI provider registration detection from DLLs. (CODEV-1894)
Protection for Xcitium Client - Security Agentās own processes and assets. (CODEV-59)
There was a release note the first time before this release was postponed, there was a new feature to monitor for ransomware on network resources/shares. I donāt see this in this release, will this still be implemented at some stage?
Unfortunately CCS / XCS is an Xcitium product. We offer integration for the product but it is not within our control to determine what features it has or to resolve any issues.
Itās sad as this will be a great feature so hope this gets implemented. just strange that they will list it as a release and then only later sees it might not be possibleā¦
The āLicense Informationā table on the Itarian portal doesnt seem to be accurate. The number of AEP licenses that it says I have seems to be larger than the number of devices actually running AEP.
This might be the laziest implementation of coding that I have ever seen.
So not only is it true that a device could be counted as licensed for AEP w/o even having AEP installed, but do the people who implemented this not understand you can have multiple device profiles assigned to device?. So not only is the former statement true, but also you guys are compounding licensing because more than 1 profile is assigned with licensed features.
This has to be the dumbest thing ever. Instead of writing some proper code to determine if active agents were in a licensed or free state you simply couldnāt be bothered to do any more than count checkboxes in a device profile?
This is a huge step backwards because now we can only have a single device profile assigned to our devices which limits the flexibility of the profile system.
Itās not even worth my time to try and fix this at this point. I am simply going to be removing all my Itarian and Comodo agents for now until you guys find a better way.
Iām not sure what you mean by lazy, this is by design as it gives the MSP / Enterprise 100% control and flexibility.
You can apply multiple layer profiles and all is counted correctly as needed.
If you have a RMM settings split across multiple profile, say one for an application like Sage and another for general desktop stuffā¦ You still only get charged one license for ITarian device if you applied them both to a single device.
Due to this Iām not sure what your complaint is about.
Can you please give a full example so we can look at this correctly.
Thats not what was showing on my account. The number of reported AEP licenses was more than I even had agents. So obviously something is not being counted correctly. The only thing I can attribute to that is because my devices had multiple profiles with licensed features. It would seem that your system is compounding the licensing based on profile assignment. The count happens to match the number of total devices that each profile was assigned to even when they are the same device.
On the topic of the new update, Anyone else getting false offline alerts ?
I have a couple of systems generating multiple alerts throughout the day about being offline, however they are in fact still active, I even maintained a remote connection while getting alerts.
This also occurred another time after a platform update, but was resolved after a day or so.
If you have not please do!
In the ticket please include you admin email for portal as well as the devices you know have done this.
They will then do some tests and might need some additional information from you, but they should confirm if an issues exists or not; and if exists they will pass to me and the dev team.
